This Shipping and Delivery Policy ("Policy") outlines the terms and conditions governing the delivery of products ordered through the website and mobile application of WEBTOPIA SERVICES PRIVATE LIMITED ("we," "us," "our"). Our primary commitment is to deliver your orders within 30 minutes, and this Policy explains how we achieve this service.
We currently offer our 30-minute delivery service in the following areas:
Pune: entir city
We are continuously expanding our service areas. To check if we deliver to your location:
Enter your delivery address in the app/website
Use our "Check Service Availability" feature
Contact customer support
Delivery service may be temporarily unavailable in certain areas due to:
Extreme weather conditions
Local restrictions or curfews
Technical issues
Operational constraints
Target Delivery Time: 30 minutes from order confirmation
Delivery Window: We strive to deliver within the promised timeframe
Real-time Tracking: Live order tracking available through the app
While we aim for 30-minute delivery, actual delivery time may vary due to:
Traffic conditions and road closures
Weather conditions
Order volume during peak hours
Accuracy of delivery address provided
Availability of delivery partners
Standard Service: 10:00 AM to 11:00 PM, daily
Extended Hours: in festival only
Orders above ₹[Amount]: Free delivery
Orders below ₹[Amount]: ₹[Amount] delivery charge
Peak Hours Surcharge: Additional ₹[Amount] during [specify peak hours]
Express Delivery (15-minute): ₹[Amount] additional (where available)
Remote Areas: Additional charges may apply for specific locations
Bulk Orders: Special pricing for orders above ₹[Amount]
Immediate confirmation via SMS/email/app notification
Order ID and estimated delivery time provided
Real-time order status updates
Live GPS tracking of your delivery partner
Notifications at key stages:
Order confirmed
Being prepared at store
Picked up by delivery partner
Out for delivery
Approaching your location
Delivered
Our delivery partners will:
Carry valid WEBTOPIA identification
Follow contactless delivery procedures (upon request)
Maintain proper hygiene and safety standards
Provide courteous and professional service
Verification Required: OTP or signature for order completion
Contactless Delivery: Available upon request in app instructions
Unattended Delivery: Can be left at doorstep with prior permission
If you are unavailable when delivery is attempted:
First Attempt: Delivery partner will wait for 5 minutes and call you
Second Attempt: May be attempted if feasible (additional charges may apply)
Final Attempt: Order may be returned to store if unable to deliver
Delivery charges will still apply
Fresh products may be disposed of for quality reasons
Non-perishable items may be restocked with restocking fee deduction
Refund processed minus delivery and restocking charges
If wrong address is provided:
Redelivery to correct address may be attempted with additional charges
Customer bears responsibility for address accuracy
Advance orders can be scheduled for specific time slots
Minimum [X] hours advance booking required
Subject to slot availability
Special delivery arrangements for large orders
Advance notice required for orders above ₹[Amount]
Dedicated delivery team for corporate clients
Extra handling care for fragile items
Special packaging requirements
Additional handling charges may apply
Age verification required for certain products (e.g., tobacco products)
Valid government ID must be presented
We reserve the right to refuse delivery if age verification fails
Delivery not available for:
Illegal substances
Hazardous materials
Items prohibited by law
We are not liable for delivery delays caused by:
Natural disasters
Extreme weather conditions
Government restrictions
Civil unrest
Other force majeure events
Proactive notifications about service disruptions
Alternative delivery arrangements where possible
Refund options for cancelled deliveries due to disruptions
Climate-controlled storage for perishable items
Insulated bags for temperature-sensitive products
Quality checks at multiple stages
Direct sourcing from partner stores
Quick turnover to ensure product freshness
Quality verification before dispatch
For delivery-related queries and support:
WEBTOPIA Delivery Support
📞 Delivery Hotline: +91 9220984828
📧 Email: info@webtopia.in
🕒 Support Hours: 9AM to 8 PM
📱 In-app Chat: Real-time delivery support
We reserve the right to modify this Shipping and Delivery Policy. Customers will be notified of significant changes through:
App notifications
Email communications
Website announcements
Delivery times are estimates and not guaranteed
Actual delivery time may vary based on conditions mentioned above
We continuously work to improve our delivery efficiency
Your feedback helps us enhance our service quality
For urgent delivery-related issues, please call our delivery hotline for immediate assistance.
