WEBTOPIA SERVICES PRIVATE LIMITED ("we," "our," "us," or "Company") is committed to protecting your privacy. This Privacy Policy ("Policy") explains how we collect, use, share, and protect your personal information when you use our website, mobile application, and services (collectively, the "Platform").
By accessing or using the Platform, you agree to the terms of this Policy. If you do not agree with this Policy, please do not use our Platform.
We collect information to provide, improve, and secure our services. The types of information we collect include:
A. Information You Provide Directly:
Account Information: Name, email address, phone number, and password when you create an account.
Contact Information: Delivery addresses, including GPS / location data for accurate delivery.
Order Information: Details of the products you purchase and your transaction history.
Payment Information: Payment method details (e.g., UPI ID, card details). Please note that we use secure third-party payment gateways, and we do not store your full credit/debit card details on our servers.
Communications: Records of your communications with our customer support team.
B. Information Collected Automatically:
Device Information: Hardware model, operating system, unique device identifiers, mobile network information, and IP address.
Usage Information: Details of your interaction with our Platform, such as the pages you view, the links you click, and the searches you make.
Location Information: Precise real-time location information from your device (GPS) to facilitate delivery, track your order, and improve our services. You can enable or disable location services through your device settings.
C. Information from Third Parties:
We may receive information about you from other sources, such as:
Business Partners: Our retail partners for order fulfillment.
Social Media Services: If you choose to link your account with a social media service, we may receive information as per your settings on that platform.
We use the information we collect for the following purposes:
To Provide and Manage Services: To process your orders, facilitate delivery (including sharing necessary information with our Delivery Partners), manage your account, and process payments.
To Communicate with You: To send you order confirmations, delivery alerts, account notifications, and respond to your customer service requests.
To Improve Our Platform: To analyze user behavior, understand preferences, and enhance the functionality and user experience of our Platform.
For Marketing and Promotions: To send you promotional messages, newsletters, and offers about our products and services, but only if you have opted-in to receive such communications. You can opt-out at any time.
For Security and Fraud Prevention: To verify accounts, monitor for fraudulent transactions, and protect the security and integrity of our Platform and users.
To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
We do not sell your personal information. We may share your information in the following circumstances:
With Delivery Partners: We share your name, delivery address, and contact number with our Delivery Partners to enable them to complete your order.
With Retail Partners: We share necessary order details (e.g., items purchased) with our Partner stores to enable them to prepare your order.
With Service Providers: We engage trusted third-party companies to perform services on our behalf, such as payment processing, data analysis, marketing assistance, and cloud storage. These parties are contractually obligated to handle your data securely and only for the purposes we specify.
For Legal Reasons: We may disclose information if we believe it is necessary to comply with a law, regulation, legal request, or to protect the rights, property, and safety of our Company, our users, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity.
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
You have certain rights regarding your personal information:
Access and Correction: You can access and update your personal information directly through your account settings on the Platform.
Marketing Communications: You can opt-out of receiving promotional communications from us by using the unsubscribe link in our emails or by adjusting your notification preferences in the app. Please note that you may still receive transactional messages related to your orders.
Location Information: You can control our access to your location data through your device's settings.
Account Deletion: You can request the deletion of your account by contacting us at [Insert Contact Email]. We will delete your personal information in accordance with our data retention policy, unless we are required by law to retain it.
We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting purposes). Our criteria for determining retention periods include the length of our relationship with you and legal obligations.
We use cookies and similar tracking technologies to track activity on our Platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.
Our Platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Our Platform is not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We will also provide a notification through our Platform. You are advised to review this Privacy Policy periodically for any changes.
In accordance with the Information Technology Act, 2000 and its associated rules, we have appointed a Grievance Officer to address your concerns regarding the processing of your personal data. If you have any questions or concerns about this Privacy Policy, you can contact our Grievance Officer at:
Name: [Insert Name of Grievance Officer]
Email: [Insert Grievance Officer Email Address]
Address: [Insert Registered Office Address of Company]
We will endeavor to resolve your grievances within one month from the date of receipt.
If you have any questions about this Privacy Policy, please contact us:
WEBTOPIA SERVICES PRIVATE LIMITED
Lunkad sky station 5th floor office no 509 near hdfc bank viman Nagar Pune 411014
info@webtopia.in
9220984828
